​
TERMS & CONDITIONS- UPDATED 10 March 2024
​​
The following document represents our contract of sale or service between Green Living ( the supplier ) and yourself ( the buyer ) and shall be governed by these conditions. No other terms or conditions except those which may be implied by law or statute shall be of any effect unless the same are expressly agreed in writing by Green Living
​
Quotes & Charges.
Any quotation given by Us is valid for 14 days from the date it is given to You.
3.2 It is Your responsibility to ensure the accuracy of the description of the Goods and Services
as detailed in the Quotation and to inform Us, in writing, of any amendments required.
3.3. We reserve the right to make minor and/or technical changes to the Goods or Services
where such minor and/or technical changes are unavoidable deviations from the original
specification.​
As each project is bespoke to the client specific needs, we will discuss and agree in advance a payment schedule so that to ensure your installation is carried out smoothly. In principal, we will agree with you the following payment structure:
Stage 1 - Pre start payment 25% of contract value - on the day of signing the contract
Stage 2 - Prepayment of all equipment and material required for the project
Stage 3- Post installation 20% of contract value of all first fix equipments.
Stage 4 - Final payment on the day of substantial completion
You agree that ‘substantial completion’ will be when all products are installed and operational (where applicable). We agree to return within a reasonable period of time to address any snagging issues that arise within one week of the works having been completed (unless We are still on-site in which case any snagging will be undertaken immediately) and upon You notifying Us in writing, preferably by email. You agree that any snagging works post/during installation do not constitute grounds to withhold full and final payment(s).
The Price is calculated on the understanding that the property is structurally sound and that there are no factors that would make Our performance of this Contract more difficult than might reasonably have been anticipated at the time You enter into the Contract. If You are in any doubt about the condition of the property, You are advised to obtain Your own independent survey prior to accepting the quotation.
1.1 If any technical problems with the property are discovered at the time of installation of the Goods which were not, or could not have reasonably been found during Our non-destructive survey of the property (which related to the installation of relevant Goods and Services), We reserve the right to increase the Price to cover any additional work
required and agree to give You notice in writing of any such increase. Such notice will include an explanation as to the reason for the increase in the Price.
If We give You notice pursuant to clause 1.1 of these Terms and Conditions, You have the right to cancel the Contract within 14 days of receiving such notice but You agree to pay Us for any Services already performed and for any Goods that have already been purchased by Us in anticipation of the works, installed and/or or manufactured in readiness for the installation pursuant to the Contract and You will be obliged to take delivery of those
Goods at the property. We will be entitled to retain the Deposit by way of payment (or part-payment as the case may be) of any amount due from You to Us.
​
Cancellation Rights
contracts between all parties will be governed by the Consumer Contracts Regulations 2013. Clients have the right to cancel a contract within 14 days of signing. any funds paid will be refunded back to the client within 5 working days without any deductions or penalties.
​
Cancellations after the 14 days cooling off period will incur the project labour installation cost. Any equipment delivered to site and paid in full by the client become the ownership of the client.
If you require Us to begin undertaking performance of the Contract before the fourteen days has expired and the Contract is fully completed, you will not be entitled to cancel the Contract pursuant to the Regulations.
If you require Us to begin undertaking performance of the Contract before the fourteen days has expired and you wish to exercise your right to cancel the Contract, you will be required to pay Our reasonable costs and losses in accordance with the Regulations and for any Goods already ordered and paid for.
Where the Contract requires the supply of Goods that are made to Your specification including, but not limited to, new made to measure Goods, these Regulations will not apply.
We will be entitled to retain part or all of Your Deposit to cover any such losses and costs.
If You do not exercise (where applicable) any right to cancel the Contract, You have no right to cancel the Contract unless We agree to cancel the Contract at Your request. In such circumstances, You agree to pay any reasonable losses and costs We suffer because of Your cancellation including (without limitation) any manufacturing costs and any loss of profit. We will be entitled to retain part or all of Your Deposit to cover any such losses and costs.
Deposit Protection Insurance
Customer deposits are covered by an insurance backed guarantee, under the consumer protection association CPA- a copy of the insurance will be provided to the client
​
Professional Indemnity Insurance
All work carried out under our contract will be covered by our professional indemnity insurance. A copy of the policy will be provided on request.
Work Completion
Once all work is completed and final payment made by client, a commissioning certificate is issued and provided to the client ,with all relevant manufacturers instructions and documentations
​
Additional cost during the project
If during the installation, additional work is required which were not discussed prior to commencing the contract, additional cost may be incurred. These will be discussed with the client before being carried out
changing the location of units which have been pre agreed upon
changing the route of piping , incurring additional cost and labour charge
requesting to hang the outdoor condenser at a location which is deemed too high or dangerous by our engineer, or may represent risk to their health and safety and risk to the general public.
Clearing access to site and installation location .
Removing debris, and hazardous material
If our engineer suspects the presence of asbestos or other hazardous material, they will cease work and request from the buyer to address the situation so that the installation site is safe to operate in.
​
On site health and safety
The company carries public liability insurance which covers the public up to £5,000,000 .
In addition, it is the responsibility of the client to ensure that our engineers health and safety is not compromised by other workers or hazards that are present on site
Site Assessment
If our engineer attending the site, realises that there is a better way to conduct their installation, they will discuss with you, the client their new proposal and agree with you prior to work being carried out. The buyer accepts that our attending engineer has explained clearly the new proposal and that the buyer has accepted their new recommendation to complete their work.
Force Majeure
The company will not accept liability for delays outside its control, including fire, war or adverse weather/traffic conditions. If this situation should arise, we will advise you of an alternative service/fitting date.
Invoicing, Payments & Late Payments - RETENTION OF TITLE
The customer agrees and acknowledges that goods supplied under the contract remains the property of Green Living Trading Limited until full payment is received against our issued invoice.
Invoice becomes payable upon completion of work and starting of the system
In the event of non payment of amount due by the client we reserve the right to reclaim our equipment or system installed and charge the client any cost incurred in achieving that, including legal and court fees.
Late payments are charged with late payment fee which is at our own contractual rate set at 12.5% of final billing and is not to be confused with The Late Payment of Commercial debts (Interest) Act 1998 as supplemented and amended by the Commercial Debt Regulations 2002”. These charges will immediately apply when an invoice becomes overdue. Only under our company director’s acceptance and discretion, may an invoice late payment fee be wavered.
​We reserve the right to reject any excuse for non-payment and will exercise full duty to recover all owed monies including interest. We will be polite in requesting owed monies but will resort to deploying our certified recovery experts in events where either lack of communication/avoidance or any rightfully owed invoice has not been paid. Once a final notice has been raised with added late payment fee, the client has 72 hours to make a payment to avoid further action. If this is not paid it will be passed to our debt collectors who will recover our costs and additional charges (Minimum £50.00 will be added if account is sent to our debt collectors) plus the collectors’ admin fees and percentage.
​The Client shall be liable to pay to the us the Supplier, on demand, all reasonable costs, charges or losses sustained or incurred by the Supplier (including any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from the Client’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract or agreement.
​
11.1 The total price for the Goods and/or Services are due in pounds sterling on the date of the invoice.
11.2 All amounts due to Green Living Trading Ltd shall be paid in full without any retention, deduction or withholding. Client shall not be entitled to assert any retention, credit, set off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part.
11.3 Any fixed price contained in the quotation excludes packaging, loading, unloading, carriage, insurance and VAT ( unless expressly stated otherwise) which the Supplier may add to its invoices at the appropriate rate.
11.4 Without prejudice to any other right or remedy that it may have, if the Client fails to pay the Supplier the full overdue amount including late fee on the due date, the Supplier may
​
11.5 Pass the unpaid debt to our debt collectors who will recover our costs and additional charges (Minimum £50.00 will be added if account is sent to our debt collectors), admin fee and percentage.
​
11.6 Apply to County court to recover all costs. Court & solicitors fees apply. If such an occurrence should happen your company may be defaulted with a CCJ.
​
Enforcing Retention of Title
In the event of a customer’s insolvency, or non payment from customer for all monies still owed, we reserve the right to gain access to your property without licence to safely reclaim, our equipment which have not been paid for, including outdoor condensers, indoor units, trunking materials, copper pipes and cables
If we do something wrong
​Throughout the course of our installations, we will consult with you throughout the process and we expect from you to notify us if there is something you prefer us to do differently so that we can discuss and deliver to you a system that is fully functioning, and to your specific requirements. In the unlikely event of accidents, we have teamed up with Allianz Insurance to offer our clients £500,000 professional indemnity insurance, who you can contact to rectify the situation.
Credit check.
In connection with these terms, we may carry out a check with one or more licensed credit reference agencies. They will retain a copy of the search. Payment details of your account will be recorded and may be shared with other organizations to help make credit decisions about you and/or members of your household or company. This can also be used for debt collection and fraud prevention. This includes those who have moved house and who are in default.
Contact.
These terms and conditions, together with the information overleaf are intended to set out the whole agreement between both parties. If you have any queries, please contact Green Living Trading on 0208 243 8654
Installations.
a) All systems remain the property of Green Living Trading Limited , until payment is received in full
b) Any obstructions, i.e. Televisions, Furniture, and Computers etc should be moved prior to installation. If in the event this has not been possible, our engineers will move any items obstructing access, but whilst taking reasonable care, neither they nor the Company will accept any liability for damage. We agree to remove major debris and particles caused by drilling and other construction work after an installation of equipment’s but will not offer a deep cleaning service after any installation such as sweeping and mopping of floors.
c) All our installations are carried out according to REFCOM regulations and are covered by our Professional Indemnity warranty . We will always advise our customers the recommended equipment for a project, however if the customer requests a more budget option than the one quoted and is not entirely satisfied after job completion, we will not be held responsible for their choice. These may include things such as physical appearance of a unit placed in an area requested by the customer , cooling performance or noise level.
d) Prior to Installation all unit specification will be verbally and/or written to the customer, also details & photographic imagery will be sent to the client for their information and satisfaction of knowing what systems will look like and consist of. If an Installation takes place and is semi or fully installed but the customer decides to change their mind about specification and systems please note that we have a no returns policy on all equipment and will be re charged for a re-quotation of different specification. The original quote cost for labour may vary according to the specification. You the customer will be liable to pay in full the original agreed amount of a fully installed, tested & commissioned system/s despite a change of mind. You the customer will be liable to pay an amount invoiced by us if a system is semi installed. Invoice/s will be worked out accordingly.
e) Additional charges will apply to installations where works are delayed as a result of client error. This will fall under our hourly and half hourly charges as standard until we can gain access, despite if an installation has been paid for. You will be billed separately. If installation works are postponed to a date differing from original date, to a weekend or bank holiday you may also incur further charges.
Unless specifically stated the following items are all excluded in your installation;
1. Local authority/Landlord Consent or fees
2. Any making good or redecoration
3. Any lifting/access equipment
4. Any carpentry or building works of any kind
5. Connection of waste pipe into main plumbing system.
6. Provision of electrical supply & mains connection (unless we have specifically quoted for this)
7. Electrical Certification
8. Penetrations to building exterior, roof wall etc.
9. Fitting of exterior louvers and attenuated panels
10. Any out of hours works.
11. Any item not specified.
12. Roofing works if required.
​
Call out Fees (normal time: 8:00 to 17:00 hrs)
a) Our call out service is Free between 8:00 and 17:00 hours, meaning travel time to your site is not chargeable by us. However we do start charging ‘on site charges’ as per our charges list as soon as our engineer’s vehicles have reached your place of business/residence. Parking and congestion charging are all charged to our customers. Call out fees and on site charges do not apply to maintenance contracts however congestion and parking may be applicable.
b) To attend in the event of an involuntary stoppage of the equipment and to make such repairs or adjustments as may, in the Company’s opinion be necessary to obtain satisfactory operation and charge. The cost of any replacement parts involved shall be charged to the Customer by prescribed hourly rates.
c) We will charge you a minimum of 1 hour at current rate which is compulsory even if the engineer has diagnosed or fixed a system within 20 minutes (example) or less of being on site, delays on site or other issues such as security. The hourly charges are not negotiable once agreed and an engineer has been deployed. After the 1 hour period the half an hour rule applies and is set at current rate with the same terms as the 1st hour.
d) Should it be found necessary as a result of attending engineers inspections to replace/order/use any parts such as oil, oxygen free Nitrogen, refrigerant, cleaning chemicals,
fan motors, valves etc the cost of such materials will be charged to the customer at current price list. Equipment used are not negotiable with price.
Out of hours call out fee, weekends & Bank holidays fees.
a) Our company can attend an emergency if we agree with ‘you’ the client. Time to get an engineer on site may vary and any attendance will be subject to an engineer being made available by our company to establish a site visit. Call out fees for (Mon-Fri 17:00 to 08:00 hours) are chargeable at £50.00. This service only applies to branches/businesses within the M25 Section.
b) The rate is £75.00 for call outs on weekends, public holidays and bank holidays etc
c) Any parking or equipment used are chargeable at current rates.
​
Warranty & Guarantees And Workmanship Guarantee
Goods supplied under our contract will benefit from the manufacturer warranty which is passed to the client upon completion and final and full payment has been received.
The manufacturer warranty will be made clear to the client on each contract, as this warranty is different between various manufacturers.
Under our contract, we offer the client workmanship guarantee for a period of 2 years which is calculated from the commissioning date of the system.
The manufacturer warranty and our workmanship warranty is transferrable to a 3rd party if the client moves house, as long we are notified in writing by the original client.
​
DELIVERY OF GOODS.
19.1 Unless otherwise agreed in writing by the Supplier, delivery of the Goods shall take place at the Supplier’s address. The Client shall take delivery of the Goods on the date that the Supplier notifies the Client that the Goods are ready for delivery.
19.2 Any dates specified by the Supplier for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
19.3 Subject to the other provisions of these conditions the Supplier shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Supplier’s negligence), nor shall any delay entitle the Client to terminate or rescind the Contract.
19.4 If for any reason the Client fails to accept delivery of any of the Goods when they are ready for delivery, or the Supplier is unable to deliver the Goods on time because the Client has not provided appropriate instructions, documents, licenses or authorizations:
19.5 Risk of damage to or loss of the Goods shall pass to You at the time of delivery of the Goods to Your property. It is Your responsibility to insure the Goods from the time they are delivered to Your property.
New build 1st fix pipe preparation.
For new builds we prepare the pipe work according to the clients request where the units needs to be fitted, the pipes can easily get damaged if moved around or touched, we advise the builders not to touch the pipes, it’s the clients responsibility should any pipe work get damaged by the builders. This will be charged as per our hourly rate to repair.
​
Installation and Pipe routing
All our installation will be carried out according to REFCOM guidelines, including pressure testing using inert Nitrogen gas to test pipework suitability and to ensure no leak of refrigerant will take place after the completion of the installation.
Following the pressure testing procedure, the system is purged and vacuumed to 250microns to ensure clean and leak free pipework.
​
Provision of the electrical connection
Airconditioning installation is powered usually from the main fuse board. In case the main fuse board is not suitable or un accessible, our qualified engineer will discuss with you in advance alternative legal and safe solution to complete the job.
​It is the responsibility of the client to provide electrical feed to the airconditioning condenser, unless otherwise agreed prior to the start of the project by us.
​
Proper Law and Jurisdiction
This Contract shall in all respects be governed by English Law.
The Customer submits to the non-exclusive jurisdiction of the English Courts, without prejudice to the right of Green Living to bring any action before any other courts having jurisdiction
​
​
Manufacturer warranty and our liability
In the unlikely event an airconditioning system that we installed become defective, and a claim under the manufactures warranty has to be made, you agree to indemnify Green Living Trading of any consequential loss direct or indirect which caused by delay in components availability from the manufacturer .
​
Data Privacy
At Green Living Trading Limited, we are committed to protecting the privacy of our customers' personal information in compliance with the UK data protection regulations. This policy outlines the measures we take to ensure the security and confidentiality of our customers' data.
​
Collection of Personal Information
We collect personal information from customers solely for the purpose of providing them with our products and services. This information may include name, address, email address, telephone number, and payment information. We only collect this information with the customer's consent and do not share it with any third parties.
​
Use of Personal Information
We use personal information for the sole purpose of fulfilling customer orders and providing excellent customer service. We do not use personal information for any other purposes without the customer's express consent.
​
Storage and Security of Personal Information
We store all customer data in secure servers and ensure that only authorized personnel have access to this information. We take all necessary measures to protect customer data from unauthorized access, use, or disclosure.
​
Sharing of Personal Information
We do not share customer information with any third parties except as required by law or with the customer's express consent. We may share information with third-party service providers who perform services on our behalf, such as shipping companies or payment processors. These service providers are required to protect customer data and are prohibited from using it for any other purpose.
​
Access and Correction of Personal Information
Customers have the right to access and correct their personal information held by Green Living Trading Limited. If a customer wishes to access or correct their personal information, they may contact our customer service department for assistance.
​
Compliance with Applicable Laws
We comply with all applicable data protection laws and regulations in the UK, including but not limited to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
​
Changes to this Policy
We reserve the right to modify or update this policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed about our privacy practices.
At Green Living Trading Limited, we take customer data privacy seriously and are committed to protecting our customers' personal information in compliance with UK data protection regulations. If you have any questions or concerns about this policy, please do not hesitate to contact our customer service department for assistance
Complaints and how we handle them
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been arried out to our usual high standards. In the unlikely event there is anything you
are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, you can lodge a request for a with RECC via the link below,